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Privacy Policy

Last updated: May 12, 2026

My Florida Apostille ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect when you use myfloridaapostille.com or our apostille service, how we use it, and what choices you have.

Information we collect

When you place an order, we collect: your name, email address, phone number, return shipping address, the type and number of documents you're ordering, the destination country, and any notes you include with your order. We also receive payment information indirectly through Stripe, our payment processor — we never see or store your full card number.

When you visit our website, we collect standard analytics data: IP address, browser type, pages visited, and referring URLs. This data is used to improve the site and is not tied to your personal identity.

How we use your information

• To process and fulfill your apostille order
• To complete the Florida Department of State Apostille Request Form on your behalf
• To create FedEx shipping labels and track shipments
• To send order confirmations, status updates, and shipping notifications
• To respond to your inquiries or customer service requests
• To comply with legal obligations (tax records, government requests)

How we share your information

We share your information only with the third-party service providers necessary to fulfill your order:

• Stripe — payment processing
• FedEx — shipping and tracking
• Florida Department of State — when filing your apostille request
• Resend — transactional email delivery
• Cloudflare — website hosting and security

We do not sell your personal information. We do not share your data with marketers or advertisers.

Document handling

You ship physical documents to our office for processing. We treat your original documents as confidential and store them securely until they are filed with the Florida Department of State. We do not retain copies of your documents after the apostille is returned to you.

Data retention

We retain order records (name, email, order details) for seven years to comply with tax and business record requirements. You may request deletion of your data at any time by emailing orders@myfloridaapostille.com, subject to our legal retention obligations.

Cookies

Our website uses minimal cookies for basic functionality and analytics. We do not use advertising cookies or tracking pixels from third-party ad networks.

Your rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at orders@myfloridaapostille.com or (850) 900-3443.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent changes were made. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact

For privacy questions, contact: orders@myfloridaapostille.com

Terms of Service

Last updated: May 12, 2026

By using myfloridaapostille.com or our apostille service, you agree to these Terms of Service. Please read them carefully before placing an order.

Our service

My Florida Apostille is an independent document service that facilitates apostille processing through the Florida Department of State on behalf of customers. We are not affiliated with, endorsed by, or operated by the Florida Department of State, the U.S. Department of State, or any government agency. We are a private business providing convenience services.

What we do

• Receive your original documents via FedEx at our office
• Complete the Florida Department of State Apostille Request Form on your behalf
• Pay the $10 Florida state filing fee on your behalf (included in your price)
• Walk your documents in person to the Florida Department of State counter
• Ship the apostilled documents back to you via FedEx

What we cannot do

• We cannot guarantee that the Florida Department of State will issue an apostille for your specific document. Final decisions rest with the state.
• We cannot accept documents that do not qualify for apostille (such as hospital "souvenir" certificates, photocopies, or uncertified records).
• We do not provide legal advice. We can describe general apostille requirements, but for legal questions about your documents or their use abroad, consult an attorney.
• We do not provide translation services. If your destination country requires a translated apostille, you must arrange translation separately.
• We do not handle federal documents or documents issued by states other than Florida. Federal documents require U.S. Department of State authentication; non-Florida documents require their issuing state's Secretary of State.

Your responsibilities

You agree to:

• Provide accurate information when placing your order
• Ship only documents that qualify for Florida apostille
• Pay the full order amount at the time of placing the order
• Confirm your return shipping address is accurate and deliverable
• Comply with all applicable laws regarding the documents you submit

Turnaround time

Our standard turnaround is five to seven business days from the moment we receive your documents at our office. This timeline depends on third-party factors outside our control, including FedEx transit times and the Florida Department of State's processing schedule. We are not liable for delays caused by carriers, state offices, weather, holidays, or other circumstances beyond our reasonable control.

Document rejection

If the Florida Department of State rejects your document, we will contact you within one business day to discuss options. Some rejections can be resolved same-day at the counter; others require new documents from the issuing agency. Rejections do not entitle you to a refund of the state filing fee or our service fee, because both the fee and the labor have been performed.

Lost or damaged documents

Documents shipped via FedEx are insured up to $100 by default. For irreplaceable documents, you may purchase additional FedEx Declared Value coverage when you hand your envelope to FedEx. We are not liable for loss or damage during transit beyond FedEx's published insurance coverage.

Payment and refunds

Payment is due at the time of order placement and is processed by Stripe. Refunds are governed by our separate Refund Policy.

Intellectual property

All content on myfloridaapostille.com, including text, graphics, logos, and design, is the property of My Florida Apostille and protected by U.S. copyright law. You may not reproduce, distribute, or create derivative works without our written permission.

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim related to our services is limited to the amount you paid us for the order in question. We are not liable for indirect, incidental, special, or consequential damages, including but not limited to lost opportunities, missed deadlines, or visa application denials.

Governing law

These Terms are governed by the laws of the State of Florida. Any disputes will be resolved in the state or federal courts located in Leon County, Florida.

Changes

We may update these Terms at any time. The "Last updated" date reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

Contact

For questions about these Terms: orders@myfloridaapostille.com

Refund Policy

Last updated: May 12, 2026

We want every customer to be satisfied. Because our service involves third-party fees and irreversible work performed on your behalf, refunds depend on when you cancel.

Full refund available if:

• You cancel before shipping your documents to us
• You cancel after shipping but before we file your documents with the Florida Department of State — your documents will be returned to you unopened, and we will refund your payment in full minus any FedEx shipping costs already incurred

No refund available if:

• We have already filed your documents with the Florida Department of State (the $10 state fee has been paid on your behalf and our labor has been performed)
• The Florida Department of State rejects your document because it is non-apostillable, incorrect, expired, or otherwise ineligible — we cannot refund the state fee or our service fee in these cases
• The destination country does not accept the apostille format (you should verify this with the receiving party before ordering)
• You ordered the wrong service or destination — we are not responsible for customer errors at order placement

How to request a refund

To request a refund, contact us by:

• Email: orders@myfloridaapostille.com
• Phone: (850) 900-3443

Include your order number (from your confirmation email) and a brief explanation. We will respond within one business day.

Processing time

Approved refunds are processed within 5–10 business days to the original payment method. Your bank or card issuer may take additional time to display the refund.

Damaged or lost documents

If your documents are damaged or lost in transit by FedEx, FedEx insurance applies (default $100, or up to the Declared Value coverage you purchased). We will work with you to file a FedEx claim. Our service fee is non-refundable in these cases because the loss occurred outside our control.

Questions?

If you have questions about our refund policy before placing an order, please contact us — we'd rather answer questions upfront than handle refunds later.